Welcome to Party Costume Store’s FAQ page! We’re here to help make your costume shopping experience magical and hassle-free. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Products & Sizing

What types of costumes do you offer?
We specialize in high-quality carnival, Halloween, and Christmas costumes for all ages! Our collection includes everything from devil and skeleton accessories to luxurious Santa suits, plush toys for early childhood, elaborate adult show costumes, eighteenth-century ladies costumes, pirate outfits, witch ensembles, and character costumes from beloved fairy tales like Alice in Wonderland. We offer costumes for babies, children, and adults.
How do I choose the right size?
Each product page includes a detailed size chart. Please measure yourself or your child carefully and refer to these charts for the best fit. Our costumes, particularly those made from premium materials like velvet, are designed to be true to size. If you’re between sizes, we recommend sizing up for comfort, especially for children who will be wearing them for extended periods during play or shows.
Are your costumes suitable for performances and shows?
Absolutely! We have a specific range of “Adult Carnival Costumes for Shows” designed with performance in mind. These costumes feature intricate details and durable construction to withstand the demands of stage performances, ensuring you look stunning under the lights.

Ordering & Account

How do I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. You will be guided through entering your shipping details and choosing your payment method.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping information for faster checkout next time, and receive updates on new costumes and special promotions.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.

Shipping & Delivery

Where do you ship to?
We ship our costumes worldwide! However, we are currently unable to deliver to addresses in Asia and a few other remote areas. Please check during checkout if your location is serviceable.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment.
– Free Shipping: Available on orders over $50. Processed in 1-2 business days and delivered via EMS within 15-25 days after shipment.
How long will it take to receive my order?
Please allow 1-2 business days for us to process your order (including quality checks and packaging). After that, delivery times depend on your chosen method and location. Standard Shipping takes 10-15 days after shipment, while Free Shipping takes 15-25 days after shipment. Always consider potential delays due to customs procedures.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package directly with the carrier (DHL, FedEx, or EMS).

Returns & Exchanges

What is your return policy?
We want you to be completely happy with your purchase. If you are not satisfied, you may return unworn and unwashed costumes in their original packaging within 15 days of receiving your order for a refund or exchange.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] within the 15-day window. Include your order number and reason for return. We will provide you with further instructions and the return address.
Who pays for return shipping?
The customer is responsible for the cost of return shipping unless the item received was incorrect or defective.

Contact & Support

How can I contact customer service?
For any questions not answered here, or for assistance with your order, returns, or delivery, our friendly customer service team is ready to help! You can reach us via email at [email protected]. We aim to respond to all inquiries promptly.
What are your business hours?
Our team operates during standard business hours, Monday through Friday. While we may not respond immediately outside these hours, we will get back to you as soon as possible.

Thank you for visiting Party Costume Store! We hope this FAQ has been helpful. Now go forth and create some magical memories in your perfect costume!

Party Costume Store
893 Perry Street, Grand Blanc, US 48439
www.partycostumeus.com