At Party Costume Store, we pour our hearts into creating magical costume experiences. We want you to be absolutely thrilled with your purchase, whether it’s a majestic BABBO NATALE E MAMMA NATALE LUSSO DELUXE set for the holidays or a spooky ACCESSORI E COSTUMI DA ZUCCA ensemble for Halloween. However, we understand that sometimes a costume might not be the perfect fit—literally or figuratively!

This policy is designed to make the return or exchange process as simple and enchanting as possible. Please read on to understand how we can help.

Our Return & Exchange Promise

  • Return Window: We gladly accept returns and exchanges for most items within 15 days of you receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached. They must be in a resalable condition so they can bring joy to another customer.
  • Proof of Purchase: Please have your order number ready or include the original packing slip.
Please Note: Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following specialty items: ADULT CARNIVAL COSTUMES FOR SHOWS and any PLUSH TOYS FOR EARLY CHILDHOOD (as indicated in our CARNIVAL COSTUMES PLUSH TOYS FOR EARLY CHILDHOOD category). These items are final sale.

The Enchanting Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Our Spellbook (Customer Service): Within 15 days of delivery, please send us an email at [email protected]. Use the template provided below to ensure we get all the necessary information to assist you quickly.
  2. Await Our Portal Key (Return Authorization): Our friendly customer service team will review your request and, if approved, email you a Return Authorization (RA) number and instructions on where to send your package. Please do not send anything back without an RA number, as we cannot process it.
  3. Package Your Item: Securely pack the item(s) you are returning in the original packaging if possible. Include a copy of your order confirmation or the original packing slip.
  4. Ship It Back: Mail your return package to the address provided by our team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
  5. Let the Magic Happen: Once we receive and inspect your returned item, we will process your refund or ship out your exchange!

Email Request Template

Copy and paste the text below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Party Costume Store Team, I would like to request a return/exchange for an item from my recent order. Order Number: #[Insert Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Product Name: [Name of the Product You Are Returning] Reason for Return/Exchange: [e.g., Wrong Size, Changed Mind, etc.] I have read and understand the Returns & Exchanges policy. Thank you for your help! Best regards, [Your Name]

Refunds: Getting Your Gold Back

  • Timing: Please allow 1-2 business days for us to process your return once it arrives at our warehouse. After processing, your refund will be issued.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that depending on your bank or PayPal account, it may take an additional 3-10 business days for the refund to be fully posted to your account.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

International Returns (Outside the US)

For our international customers (excluding Asia and remote areas), the return process is the same. However, you are responsible for any return shipping costs and applicable customs duties or taxes incurred when sending the package back to us. We recommend using a tracked shipping service for your return.

We hope your costume brings endless fun and fantastic memories! But if it doesn’t, we’re here to make it right. Thank you for bringing your party to ours.

Happy Costuming!
The Party Costume Store Team